SHIPPING & RETURNS
There is FREE STANDARD SHIPPING via USPS on all domestic orders.
We do ship internationally, to Canada, Australia, and countries in the EU. If you are outside of these regions, please check back or contact us, as we are working on expanding our shipping regions. For international shipments, we use USPS International Shipping, and we charge a flat rate of $12 to Canada, $19 to Australia, and $18 to the EU. If you would like to insure your shipment, please contact us BEFORE placing your order, as it is an additional fee for insurance.
Please be aware that you may be charged customs fees upon arrival. Anna Slevin Collection is not responsible for paying these fees. Please contact your local customs office to inquire about the customs fees on your shipment. Additionally, should you refuse to pay the customs fees, and therefore, your package is returned to us, we will deduct any shipping/duties/customs fees that were charged to us in the return from your refunded amount.
ORDER PROCESSING & DELIVERY
Processing and shipping of your order can take up to 14 business days, depending on your region, though Anna Slevin Collection cannot guarantee this timeline. Should you need to rush your order, please contact us, and we can work with you to properly prioritize your order and discuss possible faster shipping methods.
If, for whatever reason, you are not completely pumped about your purchase, you may return the unused item within 14 days of the shipment date. Items must be in the original new condition, not altered in any way, with the tags attached. Should the item not meet the return policy requirements, Anna Slevin Collection reserves the right to deny a refund. Please know that there will be an $7 deduction from your refunded amount for processing and shipping. Please contact us to start the return process.
For international returns, please know that we cannot refund the taxes, duties, or shipping costs that may be associated with your order.
Regarding our items that are made-to-order, please know that we go to great lengths to ensure a proper fit. Therefore, we currently cannot offer you a refund or exchange for those items.
We will do alterations if need be. Please ship it back within 14 days of the shipment date and contact us to discuss the necessary alterations. There is a fee of $20/hour for all alterations. Please note: shipping charges will apply to international shipments.